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Lifetime Cleaning & Servicing

Dust, pollution and other build up from daily wear will diminish the brilliance of your jewellery over time.

We offer lifetime cleaning and polishing of all jewellery purchased at Jason Withers Original Diamonds as a complimentary service to our valued customers.

We recommend that you visit Jason Withers Original Diamonds for a professional clean, polish and check at least once a year to ensure that your jewellery remains in pristine condition.

Lifetime Warranty

At Jason Withers Original Diamonds we offer a lifetime warrantee on manufacturing defects if the ring is found to be faulty. Examples of defects are open porosity, dark tarnishes or cracks in metal usually seen instantly or within first weeks of wearing. If the ring has cracked due to wear and tare (usually excessive), compression, twisting or other forces it can be repaired at wearer expense for a modest charge in our first class work shops.

Five Year Warranty

We offer a five year manufacturer's warranty on shoulder stones and setting which covers you under the following terms and conditions:

  1. The warranty will be valid for the duration of five (5) years from the sale date
  2. It does not cover, as judged by an employee of Original Diamonds, malicious damage, damage or loss caused by unreasonable force, conditions, or misuse;
  3. The warranty is only applicable to manufacturing fault and;
  4. Expected and reasonable wear-and-tear within the five-year period.
  5. Within reasonable conditions, Original Diamonds will cover the cost of replacing (to equal or greater value) and/or repairing:
    • The mount of the ring/other jewellery item
    • Any claws or settings used to retain stones;
    • Any minor stones which have been lost or in need of resetting
    • The tightening of settings around the centre stone/s
  6. The warranty does not cover, under any conditions, the cost of replacing the centre stone/s
  7. The warranty becomes void upon taking the item to any jeweller other than Jason Withers Original Diamonds
  8. Proof-of-purchase may be required to claim warranty.

100% Money Back Guarantee

Jason Withers Original Diamonds provides the ultimate in customer satisfaction with a 100% money back guarantee if you are not completely satisfied with your purchase to the specifications you have ordered. We also provide a 100% money-back guarantee on our GIA certified diamonds in the unlikely event they do not match or exceed your specifications. Our refund policy does not include change of mind.